General FAQ’s

Some banks charge monthly fees to maintain your account. In many cases, though, they waive those fees based on certain conditions, such as regular payroll direct deposits, or maintaining a certain balance in your account.

Withdrawing more than your available balance is called an overdraft. Bank overdraft policies may allow your transaction to go through, but you will often be charged a fee, which varies for different banks. Some banks prevent you from overdrawing your account when swiping your debit card, and some let you request that all transactions are declined when your account doesn’t have enough funds to cover a transaction.

Many banks also allow you to enroll in optional overdraft protection services, which cover an overdraft with money from other accounts, such as your savings or your credit card. Some banks charge a fee for this service, and others offer the service without a fee. If you use your credit card for overdraft protection, you may also be subject to interest charges.

In many cases, when you open a new account and set-up a direct deposit, your bank will offer you a cash bonus after you make qualifying deposits. Other types of rewards could include a checking account that gives money back each month when you make purchases with the account’s debit card. It may be worth looking at different checking account options if you’re looking for a specific bonus.

Typically, your incoming transfer is complete on the third business day after you request it. If you initiate the transfer after 10 p.m. ET, it’s considered to be requested on the following day. (Please note that the Federal Reserve is closed on weekends.)

The answer varies based on whether you are transferring money out of or into your account.

Outgoing: Funds are deducted immediately your account and will post at your receiving institution based on their policy.

Incoming: Funds are available on the business day we receive them (if received before 2:30 p.m. ET). Wires received after that time will be posted on the following business day.

There is no per transaction fee to transfer funds to or from a registered external account.

Online banking can be very valuable. Tasks that previously required a phone call, or even a trip to your bank—such as checking balances, transferring money, reviewing statements or paying bills—can now be completed from your personal computer.

Even more convenient: using mobile apps to bank on the go. For example, you may be able to deposit checks by taking pictures of them with your phone. Before signing up, do some research on your bank’s app to see what specific services are offered, since they can vary. Also be sure to read the fine print when it comes to your online banking responsibilities and guarantees in the event someone fraudulently removes your funds through online services.